1. Trust and transparency are always linked (viii).

2. Candor and transparency become widespread only when leaders make it clear that openness is valued and will be rewarded (p. 8).

3. Blogs can blindside and cause damage to companies as well as individuals (p. 14).

4. Power does not confer infallibility (p. 25).

5. In extreme cases, narcissism can lead people at the top to refuse to hear what others say (p. 26).